Support Policy

Please remember you have purchased a very affordable theme and you have not paid for a full-time web design agency. Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their nature. Support is also 100% optional and we provide it for your connivence, so please be patient, polite and respectful. Please visit our profile page or ask question @themewaves or email to themewaves@gmail.com

Support for my items includes:

  • * Responding to questions or problems regarding the item and its features
  • * Fixing bugs and reported issues
  • * Providing updates to ensure compatibility with new software versions

Item support does not include:

  • * Customization and installation services
  • * Support for Not Popular third party software and plug-ins
  • * Providing updates to ensure compatibility with new software versions

Before seeking support, please...

  • * Make sure your question is a valid Theme Issue and not a customization request.
  • * Make sure you have read through the documentation and any related video guides before asking support on how to accomplish a task.
  • * If you have customized your theme and now have an issue, back-track to make sure you didn't make a mistake. If you have made changes and can't find the issue, please provide us with your changelog.
  • * Try disabling any active plugins to make sure there isn't a conflict with a plugin. And if there is this way you can let us know.
  • * If you have customized your theme and now have an issue, back-track to make sure you didn't make a mistake. If you have made changes and can't find the issue, please provide us with your changelog.
  • * Almost 80% of the time we find that the solution to people's issues can be solved with a simple "Google Search". You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.
  • * Make sure to state the name of the theme you are having issues with when requesting support via ThemeForest.